Setup & Shopify Integration
Get the certified giiHelpdeskAgent add-on and learn how to securely link your Shopify shop in less than two minutes.
Official Google Marketplace
Download our certified extension safely from the Google Workspace Marketplace to add AI assistance directly into your Gmail app.
Frequently Asked Questions
We request minimal permissions: gmail.readonly to analyze the current active email thread to find matching customer order contexts, and gmail.modify to compose reply drafts for your review.
We strictly comply with Google APIs User Data Policy and never store, modify, or inspect your email contents beyond these real-time, in-memory assistant workflows.
Yes, absolutely. Our system is designed with a **Zero-Content-Storage Architecture**. We do not save, log, or store your customer emails or private store information on our servers.
All support text analytics and LLM completions are processed securely in temporary volatile memory and discarded immediately once draft responses are created.
All official Shopify subscription plans are supported, including Shopify Basic, Shopify, Shopify Advanced, and Shopify Plus.
The integration connects securely via official Shopify OAuth APIs to pull real-time logistics, fulfillment, tracking numbers, and draft customer response parameters.
Yes. The giiHelpdeskAgent Gmail Add-on works flawlessly with both personal regular Gmail accounts (ending in @gmail.com) and professional Google Workspace accounts with custom company domains.
If you are an administrator of a Google Workspace domain, you can also perform a domain-wide installation to deploy the AI assistant to your entire customer support team at once.
Still Need Assistance?
Can't find the answers you're looking for? Reach out directly to our dedicated support team.