Every plan includes the full SOP rule engine, Shopify write actions, and complete audit logs. The only difference is how many seats and emails your team needs.
For testing the system or solo founders still handling CS themselves.
For 1 full-time CS agent. Handles a typical DTC brand's daily complaint volume with room to spare.
For 2–5 CS agents who need separate logins, individual audit trails, and higher email volume.
✅ All plans include: SOP rule engine · Shopify order read + write · Zero email content storage · Per-action audit logs · Cancel orders without chargeback risk
Every minute your team spends manually switching between Gmail and Shopify admin is money. Here's what CS-AI Agent is actually worth to your operation.
Assumes CS-AI Agent reduces per-email handling time by ~80% (from full manual to 90-second review-and-confirm).
The AI never makes a final decision — your agent does. CS-AI Agent shows a recommended action based on your rules. Your team member clicks "Confirm" before anything happens in Shopify. If the rule is wrong, the fix is in your SOP configuration, not in a support ticket to us. Every action is logged with the agent's email, so you always know who confirmed what.
We process emails in-session and do not store, index, or persist any customer email content. Order data is fetched from Shopify in real-time and used only to generate the current response. Our audit logs store only hashed identifiers (thread ID hash, order ID hash) — never raw email content. This is a core architectural decision, not just a policy.
The sidebar shows exactly 5 things in order: email info, intent analysis, which SOP rule matched, what action is pending, and the approve/skip buttons. Most agents are comfortable on their first day. The learning curve is reading the sidebar, not learning a new platform.
No. CS-AI Agent uses Shopify's official Admin API via OAuth. It reads orders and can cancel unfulfilled orders — it does not touch your product catalog, inventory, marketing apps, or billing apps. It's an additive tool, not a replacement for your existing stack.
Your Shopify access token is deleted from our system within 24 hours of cancellation. Since we don't store customer email content, there's nothing else to delete. Your Shopify order history and notes remain unchanged — we only append notes to orders when your team explicitly confirms an action.
Billing is managed entirely through Shopify's native billing system — the same system you already use for your Shopify apps. We never handle your credit card directly. You can cancel anytime from your Shopify admin without contacting us.