Terms of Service

Last updated: December 7, 2024

1. Acceptance

By accessing or using giiHelpdeskAgent you agree to be bound by these Terms and all applicable laws.

2. Subscriptions & Billing

Subscriptions renew automatically until cancelled. Payments and subscriptions are managed securely via Shopify; by subscribing you agree to Shopify's billing policies and terms.

3. Limitation of Liability

Your total recoverable damages shall not exceed the fees paid by you in the 12 months preceding the claim.

4. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of law principles. Any dispute, claim, or controversy arising out of or relating to these Terms will be determined by binding arbitration in Wilmington, Delaware, USA.

5. Service Availability

We strive to maintain high availability of our service but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of the service at any time.

6. User Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

7. Prohibited Uses

You agree not to use the service:

For any unlawful purpose or to solicit others to perform unlawful acts
To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
To infringe upon or violate our intellectual property rights or the intellectual property rights of others
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
To submit false or misleading information

8. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through the service. Your continued use of the service after such modifications constitutes acceptance of the updated Terms.