Zero Off-Policy Refunds
Your refund rules are encoded as conditions, not guidelines. If an order doesn't match — wrong fulfillment status, outside return window, above threshold — the system flags it before your team acts. Not after.
For Shopify DTC Teams · 5–50 People
Your customer service team makes high-stakes decisions every day. Without your rules in the system.
CS-AI Agent locks your refund SOP into Gmail. When a complaint arrives, the system reads the order, matches your rules, and surfaces a draft + recommended action — your team clicks confirm, not guess.
90s
avg. time to handle one complaint
0
off-policy refunds approved without a match
100%
every action logged with agent ID + timestamp
🔒 Zero customer data stored · Works inside your existing Gmail · Free through Aug 31, 2026
Every day without a rule system, your team is gambling with your margin
The average Shopify DTC team processes 20–80 customer complaints per week. Without a locked SOP, each one is a judgment call: Does this qualify for a refund? Can I cancel this order? What's the right response tone?
One senior agent remembers the rules. But what happens when they're sick? What happens when the new hire handles 30 tickets on a Friday afternoon?
💸
Refunds approved that shouldn't be
Because the order was already shipped, or the customer was outside the return window — but no one checked.
📋
Rules exist only in someone's head
The moment that person leaves, so does your entire refund policy enforcement.
🔍
No audit trail when things go wrong
Who approved that $380 refund last Tuesday? Nobody knows.
How CS-AI Agent Works
Runs entirely inside Gmail. No new tab, no dashboard, no training required.
1
Install the Gmail Add-on & connect your Shopify store
One-click OAuth. The agent reads your orders — it never stores customer email content.
2
Open any complaint email — the sidebar activates automatically
The system reads the email, looks up the order in Shopify, classifies intent and emotion, and runs your SOP rules against the data.
3
Review the rule match, approve the action, send the draft
Your team sees exactly which rule was triggered and why. One click to approve. Every action is logged with agent ID, timestamp, and order ID.
What changes when rules are locked in the system
Not "AI magic." Specific, measurable outcomes for 5–50 person Shopify teams.
90-Second Complaint Resolution
Open the email. The sidebar shows: order status, emotion level, matched SOP rule, and a ready-to-send reply draft. No tab switching to Shopify admin. No copy-pasting order numbers. Just review and confirm.
Full Audit Trail, Always
Every action — who approved it, which rule triggered it, which order it touched — is logged to Shopify order notes and your internal audit store. When a dispute happens, you have answers in seconds.
Two scenarios. The ones that cost you real money.
We don't do cart recovery or subscription renewals. We do the high-risk moments your team dreads most.
01
Refund & Order Cancellation Requests
The Email Your Team Dreads
"I want a full refund right now. This is absolutely unacceptable. I'm disputing with my bank."
Without CS-AI Agent
Agent opens Gmail → manually searches Shopify for the order → tries to recall the refund policy → makes a judgment call → responds. Average time: 8–12 minutes. Error rate in practice: ~20%.
With CS-AI Agent
Sidebar activates on email open → Shopify order pulled in 3 seconds → system identifies UNFULFILLED status →
rule
Total time: ~90 seconds. Policy compliance: 100%.
cancel_unfulfilled_order triggered → draft reply + cancel action presented for one-click approval →
Shopify order cancelled, note logged with agent ID.
Total time: ~90 seconds. Policy compliance: 100%.
02
Escalation-Risk Complaints & Dispute Prevention
The Email Your Team Dreads
"I'm going to leave a 1-star review on every platform and tell all my followers to avoid you."
Without CS-AI Agent
Email sits in queue for hours. Team doesn't know it's high-risk. No prioritization. By the time someone responds, the review is already live and the chargeback is filed.
With CS-AI Agent
System detects ANGRY sentiment + escalation risk flag → email surfaces as HIGH priority in sidebar →
draft response written with de-escalation tone → agent responds within minutes, not hours.
Chargebacks prevented before they're filed. Negative reviews defused before they go public.
Chargebacks prevented before they're filed. Negative reviews defused before they go public.
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Zero Email Content Stored
We read your emails in-session to process requests. We do not store, index, or train on your customer conversations.
🏪
Shopify Partner Certified
Installed directly through your Shopify admin. OAuth-authorized, not credential-based. You can revoke access anytime.
👤
Per-Agent Authentication
Each team member has their own secure session. No shared tokens. Every action is traceable to a specific agent.
Numbers from our internal beta
We're early. We have real data, not client logos. Here's what we know from testing on a live Shopify store over 60 days.
Built on a real CS problem
This product was built after we spent time inside a Shopify brand's support inbox — watching three different agents make three different calls on identical refund requests. The problem wasn't skill. It was that the rules weren't in the system.
Honesty about what we are
We're a focused MVP for Shopify DTC teams using Gmail. We're not Zendesk. We don't do ticketing, omnichannel, or CRM. We do one thing: enforce your refund and cancellation rules on every complaint, automatically.
Free until Aug 31 — for a reason
We're offering free access because we want real production data, not just beta data. If you use it, we learn what to build next. If it doesn't solve your problem, you tell us why — and we fix it or you leave with no cost.
Beta data collected on a real Shopify store. Not independently audited. Read the full scenario breakdown →